Direct Mail

Direct mail is a direct line to consumer joy

Bring back human connection with a simple piece of mail
This story is part of our how-to series about creating direct mail that works. View other stories in the series or subscribe to Pop from Sappi today to receive an email when we post more.

Five reasons to use direct mail

It’s no secret that there are tons of ways to reach consumers in this day and age. But there is a secret weapon that stands out among the communication crowd. (Okay, we’ll tell you—it’s direct mail.)

1. Something we’re finally allowed to touch

Touch is a fundamental need, but we’ve found ourselves in a touchless world as of late. However, haptics in the form of direct mail can bring a hands-on experience to our hands-off world.

Not only does direct mail satisfy the human need for tangible interaction, it also works wonders for getting your messaging to stick: 50% of consumers have tried a new product/service/establishment in the past 6 months after receiving ad mail. (USPS. “Fall Spoken Mail Moments” PostalPro, 31 Jan. 2019).

2. Stick out like a sore thumb—in the best way

In our digital age, direct mail has actually become a disruptive mode of communication, especially now that face-to-face communication is temporarily kaput. Anything that’s not a video call, email, text, or other virtual message comes as a welcome change of pace. And we’ve got the numbers to back it up as it relates to millennials: According to the US Census, there are 79 million millennials in the US, and 65% of them pay attention to direct mail advertising (“Millennials: An Emerging Consumer Powerhouse,” Quad/Graphics Customer Focus® Research Study, 2018).

3. Direct mail + digital = match made in marketing heaven

As much as we love the power of paper, we know that paper and digital combined pack a more powerful punch. Touch triggers a reaction. We begin to feel like we own whatever is in our hands, and research shows that makes us value it more. When this powerful connection is reinforced through digital channels, your brand is bound to impress.

Don’t believe us?

In a recent USPS study, 68% of marketing respondents said that combining direct mail with digital increased website visits, and 60% said that it increased ROI (USPS Future of Direct Mail)

4. Need better recall? Put it in writing.

We’re more likely to remember what we read on paper than what we read from a screen. But why? Scientists discovered three reasons:

  1. Paper makes content more intuitively navigable
  2. Paper facilitates better mental “mapping” of information
  3. Paper drains fewer of our cognitive resources, making retention easier

So paper does the trick, and Dr. David Eagleman of Eagleman Labs found that the quality of paper makes a difference in our brains. People are more likely to recall information printed on heavy, high-quality coated paper than when it’s on low-quality paper. A week after their first impression, people still preferred the companies they read about on the high-quality paper, with name recall for those brands highest by a factor of 3:1.

5. Mail time means more than before

We’re all painfully aware of the remote world thing, so we’ll keep this one short. But with so much connection being funneled onto the screen, we’ve discovered that mail is now a welcome (and dare we say, exciting?) change from staring at a screen all day. What better way to impact consumers than to make their day during these strange, strange times?

65% of consumers agreed that receiving mail lifts their spirits. (“Assessing the impact of the Covid-19 pandemic on direct mail,” a Sappi sponsored study, 2020).

So there you have it, five fantastic reasons to revisit, revamp, or rejoice in your direct mail marketing—no matter what the world is like.